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Windows Hello Not Working on Windows 11: How to Fix it
Make Windows Hello working again with your face or fingerprint
6 min. read
Updated onJuly 29, 2024
updated onJuly 29, 2024
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Key notes
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Windows Hello is a biometric sign-in mechanism that uses a near-infrared (IR) imaging camera or a fingerprint sensor instead of a password to identify you.
There have been reports that some people can’t use the fingerprint sensor, so it is also worth considering that element.
Furthermore, the sign-in mechanism is an alternative to passwords. It is a more user-friendly, reliable, and secure option to access critical devices, services, and data than traditional passwords.
Windows Hello was launched in 2015 for Windows 10and deliberately made its way to Windows 11.
Why is Windows Hello not working on Windows 11?
Most Windows 11 errors are associated with different underlying causes; thesame goes for Windows Hello. Dealing with this issue as soon as it occurs will ensure that no time is wasted for every startup.
Although the leading cause for your Windows Hello not working is update issues, other possible reasons exist.
Here are the most common causes for Windows Hello to stop working:
Now that you know all about the problem and how to turn on Windows Hello, let’s find out what to do when it’s not working in Windows 11.
What can I do if I see the Windows Hello Something went wrong error on Windows 11?
1. Reset the facial recognition and fingerprint options
Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11.
After your computer restarts, check if Windows Hello is working.
2. Reinstall the biometrics driver
If that does not help, tryspecialized driver updating tools, which will scan your PC and replace any missing or outdated drivers.
Updating the drivers will also help when Logitech Brio Windows Hello is not working in Windows 11 after an update, as reported by many.
3. Uninstall/reinstall the Windows Hello feature
After restarting your device, you can proceed to set up Windows Hello using the sign-in options in the Accounts section.
In some cases, especially with Windows 11, Windows Hello isn’t installed. This is when you may need to install Windows Hello using the optional packs.
When your computer restarts, let Windows install the updated Hello drivers. After the installation is finished, you can repeatStep 2to check whether the driver is successfully installed.
Why does my fingerprint scanner not work on Windows 11?
The fingerprint scanner plays a critical role for many users and allows seamless and safe login into the computer. But, for many, thefingerprint scanner is not working in Windows 11.
When this happens, you usually receive the Windows Hello Fingerprint. Unfortunately, this option is a currently unavailable error in Windows 11. In most cases, it’s because the computer doesn’t have a fingerprint scanner, but surprisingly, others have reported receiving the message.
If the fingerprint scanner is not working, it is usually due to dust deposition or the presence of liquid on the scanner’s surface; wiping it with a clean cloth should do the trick. If you are using an external fingerprint scanner, the problem may lie with the connections.
In addition, driver issues, both running outdated versions and corruption with it, can lead to theYour device having trouble recognizing yourerror in Windows 11.
After performing the above steps, Windows Hello should be working again in Windows 11 without any more errors.
Also, find out how toinstall the Hello face driver. Besides, check what to do ifWindows Hello PIN is not working in Windows 11.
In the comment section below, let us know which of these fixes worked for you.
More about the topics:Windows 11
Vladimir Popescu
Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related.
With an innate fascination for research and analysis, and realizing many other people share his passion for this subject, he delved into writing Windows-related articles, so other people can also benefit from the acquired information.
When not writing kick-ass articles, Vladimir likes to spend his time doing Crossfit and creating art.
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