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WD Passport Not Showing Up? Fix it in 4 Easy Steps

Discover how to enable Windows 10 to detect your hard drive

4 min. read

Updated onJuly 15, 2024

updated onJuly 15, 2024

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Key notes

To fix various driver issues on your PC, you will need a dedicated tool to find the freshest and the original drivers. You can use PC HelpSoft Driver Updater to do it in 3 easy steps:

WD My Passport Ultra is anexternal hard drivethat users can utilize withWindows 10desktops and laptops. However, some users have stated that their connected desktops and laptops don’t detect the WD My Passport Ultra drives.

Consequently, thedriveis unrecognized and doesn’t appear inWindows 10File Explorer. This guide contains the solutions to help you fix this issue and start using your hard drive with your PC.

Why is my WD Passport not showing up on my computer?

If the WD Passport is not showing up on your computer, below are some of the causes of the issue:

Moreover, you can encounter the following error variations, that are all solvable with the solutions below:

What can I do if WD My Passport is not showing up?

There are some basic troubleshooting steps you should try before exploring the fixes in this section. These steps are listed:

1. Run the Hardware and Devices Troubleshooter

The Hardware and devices troubleshooter helps to fix issues with hardware on your PC. Running should you detect any issue that might be causing WD My Passport detected but cannot open Windows 10 or if it is not showing at all.

2. Update the drive firmware

Updating the drive firmware has proved to work for many users in fixing the WD MY Passport not working or unavailable issue. So be sure to try it like in the example below.

Visit theWestern Digital websiteto download the firmware update file.
Right-click the downloaded file and selectExtract file…
Connect the WD Passport to your PC (USB 2.0 port) with the cable that came with it, open the extracted folder, and double-click theWDFirmwareUpdater.exefile.

4, Now, follow the simple on screen instruction to complete the installation.

Once the installation is complete, your PC should show that a drive is connected to your PC and what you need to do to make it work.

3. Reinstall USB Controller and update WD My Passport driver

Updating your drivers is another way to fix the WD MY Passport not showing on Windows 10 issue. However, this manual process can be time-consuming and prone to mistakes.

So we will recommend using a dedicated tool inPC HelpSoft Driver Updater. This is because it can accurately match your hardware with its corresponding drivers. This guarantees that you will not face any errors that may occur when you install an incompatible driver.

⇒Get PC HelpSoft Driver Updater

4. Adjust the drive letter

If your drive does not have a drive letter, you might encounter the WD My Passport not showing on Windows 10 issue. This is because your device might find it hard to detect the drive. Assigning a drive letter and restarting your PC should help you fix the issue in this case.

The WD MY Passport not showing on Windows 10 issue can be frustrating, as it denies you access to your file. Thankfully, it is a fixable issue, as shown in this guide.

Other models are also affected by this issue, and we have a great guide on what to do ifWD My Cloud is not showing on Windows 11.

Are you facing other issues, likeWindows 10 external driver keeps disconnecting? Then, check our detailed guide to fix it quickly.

Feel free to let us know the solution that helped you fix the issue in the comments below.

WD Passport Not Showing Up? Fix it in 4 Easy Steps#

Why is my WD Passport not showing up on my computer?#

What can I do if WD My Passport is not showing up?#

1. Run the Hardware and Devices Troubleshooter#

2. Update the drive firmware#

3. Reinstall USB Controller and update WD My Passport driver#

4. Adjust the drive letter#