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Virgin Media High Latency: 6 Easy Ways to Improve Ping

Apply these fixes and the ping spikes should be history

5 min. read

Updated onAugust 7, 2024

updated onAugust 7, 2024

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Key notes

To fix various driver issues on your PC, you will need a dedicated tool to find the freshest and the original drivers. You can use PC HelpSoft Driver Updater to do it in 3 easy steps:

Virgin Media is one of the leading telecom companies that provide Internet services. Unfortunately, some users are complaining about Virgin Media’shigh pingand latency, marring their experience with the service.

Thankfully, we’re here to help you identify the causes of this issue and provide a lasting solution to it.

Why is my ping so high on Virgin Media? Below are some of the potential causes for Virgin Media’s high ping issue:

How can I fix Virgin Media’s high ping?

Listed below are some preliminary troubleshooting steps to perform before exploring the solutions in this section:

If you still can’t eliminate the high latency and ping, you can now proceed to the fixes below:

1. Set the Virgin Media Hub from router to modem mode

You might be experiencing the Virgin Media Hub’s high latency and ping because you are in router mode. Switching to modem mode has fixed this issue for many users, and you should try it too.

Note that your IP address changes from 192.168.0.1 to 192.168.100.1 in modem mode.

2. Update your drivers

In some cases, the Virgin Media high ping issue can be due to problems with your network drivers. Following the steps above, you should be able to update your drivers quickly.

Alternatively, you can opt for an automatic driver updater like PC HelpSoft Driver Updater. This unique tool scans your PC for missing, outdated, and broken drivers and fixes them accordingly.

With this, you can nib all driver issues in the bud before they cause major problems.

⇒Get PC HelpSoft Driver Updater

3. Flush DNS and reset Winsock

4. Set custom DNS servers

By default, Virgin Media is in charge of your DNS requests. That means that your requests get automatically processed by your ISP. However, if their DNS servers are faulty, it can take a long time to finish processing.

So, to fix this Virgin Media high ping issue, you should switch to a custom DNS server. If using the Google DNS server does not work, you can try the following free and secure DNS servers:

5. Use a VPN

ExpressVPNis a virtual private network solution that can help fix Virgin Media’s bad ping issues if we’re talking about a server-side problem. By connecting to a VPN server, you hide your IP address, encrypt your traffic, and bypass the ISP servers.

Therefore, Virgin Media is no longer in charge of forwarding your data, so you shouldn’t have to worry about Internet slowdowns anymore.

However, you must rule out all other causes of ping issues, so ensure it’s not a local problem with your device, WiFi, or Ethernet. Otherwise, you can end up doing more damage.

6. Contact Virgin Media customer service

Finally, contact the company’s customer service if you can’t fix your Virgin Media bad ping problems no matter what solution you try, not even when attempting tofix Ethernet problems.

They should send a field technician to diagnose and fix your Internet-related issues.

That is all for the Virgin Media high latency and ping issue. You should now be able to solve the problem if you follow the steps carefully.

If you face VPN issues with Virgin Media, check our detailed guide to fix it quickly.

Let us know the solution that helped you fix this issue in the comments below.

Virgin Media High Latency: 6 Easy Ways to Improve Ping#

How can I fix Virgin Media’s high ping?#

1. Set the Virgin Media Hub from router to modem mode#

2. Update your drivers#

3. Flush DNS and reset Winsock#

4. Set custom DNS servers#

5. Use a VPN#

6. Contact Virgin Media customer service#