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The remote session was disconnected [Complete Guide]
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Updated onJune 17, 2024
updated onJune 17, 2024
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If you are usingRDPalso known asRemote Desktop Protocolto connect to other Windows devices you might have stumbled upon the license related message:
The remote session was disconnected because there are noRemote Desktopclient access licenses available for this computer. Please contact the server administrator.
So if you want to find out how to fix the license message inWindows 10you only have to follow the tutorial posted below.
How can I fix the Remote Session was disconnected error on Windows 10?
Remote Desktopis a useful feature, but sometimes certain issues with it can appear. As forRemote Desktopissues, these are some of the most common problems that users reported:
1. Delete the MSLicensing key
The reason why you get this license message when trying to connect with Remote Desktop Protocol is that theTSalso known as the Terminal Server cannot find the License Server in the system.
For us to fix this license-related message and get yourRDPup and running you will have to apply some registry tweaks to the operating system.
Note:Before attempting the steps below it is recommended to make abackup copy of all your important files, folder, and other applications you might need.
According to users, sometimes aRemote session was disconnectedmessage can appear if there are problems with your registry.
Several users reported that a single key can cause thiserrorto appear, and in order to fix that issue, you need to find and delete this key. To do that, just follow these steps:
After removing the registry key, check if the problem still appears.
2. Configure Licensing mode and Licensing server
Save changes and restart your PC. After doing that, check if the problem is resolved.
If you want to know more about how you can edit the Group Policy,check out this article.
3. Run Remote Desktop as administrator
According to users, if you’re gettingRemote session was disconnectederror message, you might be able to fix it simply by runningRemote DesktopClient as administrator. To do that, just follow these steps:
If this method works, you’ll have to use it every time you want to runRemote Desktop. Alternatively, you can also setRemote Desktopto always run with administrative privileges. To do that, follow these steps:
After doing that,Remote Desktopwill always start with administrative privileges.
If you’re an advanced user, you can also startRemote Desktopas an administrator by running a single command. To do that, just follow these steps:
4. Modify your registry
According to users, you can sometimes thiserrorsimply by making a few changes to your registry. To do that, just follow these steps:
After doing that, check if the problem still persists.
5. Check your antivirus
Your antivirus is a crucial component, but sometimes your antivirus software can interfere with components of Windows and cause aRemote session was disconnectederrorto appear.
However, you might be able to fix that problem simply by changing your security policies.
If changing the policies doesn’t solve the problem, you might have to remove your antivirus. To be sure that your antivirus is completely removed, we advise you to use a dedicated uninstaller application.
Many antivirus companies offer uninstallers for their software, so be sure to download one for your antivirus.
For the Norton users, we’ve got adedicated guideon how to completely remove it from your PC. There’s asimilar guidefor McAffe users, as well.
If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check outthis amazing listwith the best uninstaller software you can use right now.
Once you remove your antivirus, check if the problem still persists. If removing the antivirus solves the problem, you might want to consider switching to a different antivirus solution.
There are many great antivirus applications available on the market, and if you’re looking for a new antivirus, we advise you to tryBitdefender. All these tools offer great features, so feel free to try any of them.
6. Check your startup applications
As previously mentioned, sometimes third-party applications can interfere withRemote Desktopfeature and causeRemote session was disconnectederrorto appear.
To fix this problem, you need to find the problematic application and remove it from your PC. To find the problematic application, you need to do the following:
If you want to know how to add or remove startup apps onWindows 10,check out this simple guide.
After your PC restarts, check if the problem still persists. If not, it means that one of your startup applications or services is causing the problem.
To fix the issue, you need to enable disabled applications or services one by one or in groups. Keep in mind that you need to restart your PC every time after enabling a set of services or apps in order to apply the changes.
After you find the problematic application or service, you can keep it disabled,remove itor update it to permanently solve the problem.
If none of the measures above resolved the problem, we strongly advise you to use a web access remote platform to let you connect viascreen sharing.Mikogois great for providing the best remote support.
And there you have it, a quick way on how to solve the license-related message when you try to connect withRemote Desktop ProtocolinWindows 10to another device.
If you’re interested in more info on how to fix Remote Desktop licensing protocol errors, we’ve written extensively on the subject. Just check outthis complete articleand find all the additional info you need.
We also coveredNo healthy upstreamissue in another guide, so don’t miss it.
If you do have other questions related to this subject and you need our help please write us in the comments section of the page situated below and we will help you further as soon as possible.
More about the topics:error,Remote Desktop Connection
Vladimir Popescu
Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related.
With an innate fascination for research and analysis, and realizing many other people share his passion for this subject, he delved into writing Windows-related articles, so other people can also benefit from the acquired information.
When not writing kick-ass articles, Vladimir likes to spend his time doing Crossfit and creating art.
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