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Teams we’re sorry—we’ve run into an issue [Fixed in 10 Steps]
Some users found that using the web client solved this issue
6 min. read
Updated onJuly 31, 2024
updated onJuly 31, 2024
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Key notes
If you’re hitting the “We’re sorry – We’ve run into an issue” wall on Microsoft Teams, especially on Windows 11, you’re far from alone. It’s a common hiccup, but the good news is there are multiple avenues for troubleshooting, from the basic—like a simple restart—to the more involved, like diving into cache folders.To be honest, we actually use Microsoft Teams for collaboration inside our own company, so I actually vetted all these solutions myself. I’ve went ahead and compiled all the solutions starting with the one that might work the best. These fixes apply even to Mac users.
How can I sign into MS Teams if I get “We’re sorry – we’ve run into an issue”?
1. Update MS Teams to the latest version
If you are using the MS Teams Desktop client, make sure that you update it to the latest version.
The desktop app automatically updates but, if you want, you can still check for available updates by clicking your profile picture at the top of the app, and then select theCheck for updatesoption.
2. Use the web client
Most login issues related to Microsoft Teams usually involve those that access it via the desktop client.
If you are also using the desktop client and encounter theWe’re sorry—we’ve run into an issueerror, simply consider switching to theweb client, which you can access via any of the most popular browsers.
Also, if you are sick of Microsoft Teams’ constant issues, then take a closer look at ourdedicated guideto finding the best cloud collaboration software to work on team projects.
3. Enlarge Microsoft Teams and try again
This workaround has proved to be quite a useful one, as many users have said that it has helped them get rid of this error, so it’s worth trying it out.
4. Running Teams in Compatibility Mode
5. Deleting Generic Credentials for Teams
6. Enabling TLS Features
7. Resetting Microsoft Edge Settings
8. Renaming a Specific Teams File
9. Other workarounds to consider
To use Teams as efficiently and effectively as possible, keep these suggestions in mind:
10. Wait for MS Teams to patch things up
Admittedly, this is the most counter-productive method of them all. However, Microsoft frequently runs into bugs and issues that prevent a user from accessing MS Teams.
As such, your best bet is to simply wait until they release another patch and see whether it fixed it or not.
By following these steps, you shouldn’t see theWe are sorry we’ve run into an issueerror anymore when trying to log in.
Also, we wrote more aboutMicrosoft Teams login errors, so be sure to check out our comprehensive guide and fix them with ease.
Before you go, you might want to check our guide onMicrosoft Planner not working, for more useful information.
If you have faced this issue and are aware of another way to solve this problem, share it in the comments section below so that other users can try it, as well.
More about the topics:Microsoft Teams,Microsoft Teams Error Codes
Teodor Nechita
Eager to help those in need, Teodor writes articles daily on subjects regarding Windows, Xbox, and all things tech-related.
When not working, you may usually find him either at the gym or taking a stroll in the park, trying to find inspiration for the next articles he may write.
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Teodor Nechita
