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Surface Go 3 Black Screen: How to Fix it
Perform a forced restart to get things running
4 min. read
Updated onMay 23, 2024
updated onMay 23, 2024
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Key notes
Surface Pro 3 black screen is a common problem, and it’s prevalent across the Surface series and even computers in general. The error arises due to several reasons, but more often than not, users see a black screen on Surface 3 after login.
The desktop icons don’t show up, though the Task Manager and File Explorer are accessible in most cases, even if for a small period. The Microsoft Surface black screen of death requires some effort to troubleshoot and won’t go away on its own!
Why is my Microsoft Surface Go 3 stuck on a black screen with a cursor?
A Surface Go 3 black screen issue with cursor or without one is usually caused due to issues with the battery or the power plan. If the battery has been exposed to a cold climate, it won’t hold charge.
Other than that, you will come across a Surface Go 3 black screen with logo if outdated, corrupt, or incompatible graphics drivers are installed. Lastly, we cannot ignore the possibility of conflicting programs and hardware issues.
How do I fix a black screen on my Surface Go 3?
Before we start with the slightly complex solutions, try these quick ones first:
If none work, head to the fixes listed next.
1. Uninstall conflicting programs
When faced with a Surface Go 3black screen with cursor, it’s often an installed problematic app to blame. Here are a few that were reported to trigger the problem:
2. Update the graphics driver
When you find the Microsoft Surface screen black, but the keyboard lights up, it could be the graphics to blame.Update the graphics driver, and things should be up and running!
If that doesn’t work, head to the manufacturer’s website, download the latest version, andmanually install the driver. Or you could checkIntel’s official websitefor the driver.
3. Set the device to sleep instead of hibernation
4. Reset the power plan
5. Reset the device
If theSurface Go won’t turn onor shows a black screen and nothing else works, the last option is toreset the Windows device.
This will wipe out all the data, so it’s recommended that you back it up using an external storage device or areliable data backup solution.
When faced with the Surface Go 3 black screen of death issues, it’s often the power supply, settings, drivers, or defective hardware components to blame. For problems with the power supply, you may facecharging issues on the Surface device. But it’s all fixable!
Lastly, you may contact a local service center orMicrosoft supportfor more help.
For any queries or to share what worked for you, drop a comment below.
More about the topics:Black screen issues,Surface Laptop
Kazim Ali Alvi
Windows Hardware Expert
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.
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Kazim Ali Alvi
Windows Hardware Expert
Kazim is specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
