AWS is using AI to make contact centers smarter
AWS is using AI to make contact centers smarter AWS unveils new set of case management tools When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works. AmazonWeb ServicesAWShas added new AI-based features to itscontact centerservice, Amazon Connect. Amazon Connectis an omnichannel cloud contact center that serves businesses via an as-a-service model, enabling them to set up their own contact center, add agents from across the world, and engage with customers....