Share this article
Improve this guide
Microsoft Surface Won’t Turn On: 6 Tested Solutions to Fix
Usually, it’s all about the battery and charging
3 min. read
Published onJuly 30, 2024
published onJuly 30, 2024
Share this article
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
When your Microsoft Surface won’t turn on, that is usually because of low battery or it’s not charging. We also have solutions if it’s not waking up from sleep.
What can I do if Microsoft Surface is not turning on?
1. Disconnect accessories and make sure your Surface is charged
This solution ensures that any external devices or accessories aren’t interfering with your Surface’s boot process and verifies that your device has enough power to start.
2. Wake it up using keyboard shortcuts
This method is a quick way to wake up a Surface that might be in a deep sleep state or stuck in hibernation. We also have a dedicated guide onhow to wake up Microsoft Surface devices.
3. Force a restart
Forcing a restart can help resolve many startup issues by shutting down and rebooting your Surface completely.
4. Check the Surface charging cable
A faulty charging cable can prevent your Surface from charging properly. Checking the cable ensures that your device is receiving power.
5. Perform a soft reset
A soft reset can fix common issues without affecting your files, settings, or programs.
6. Contact Microsoft technical support
Getting professional help ensures that any deeper issues with your Surface are diagnosed and fixed by experts.
If your Surface remains unresponsive after trying these steps, it may need to be sent to Microsoft for repair. We also have a guide onwhat to do if Surface Go is not turning on. You might also be interested in our dedicatedguide on fixing Surface Book 2 if it won’t turn on.
To prevent future issues, make sure to regularly update your Surface and avoid using incompatible accessories.
More about the topics:Microsoft Surface
Claudiu Andone
Windows Toubleshooting Expert
Oldtimer in the tech and science press, Claudiu is focused on whatever comes new from Microsoft.
His abrupt interest in computers started when he saw the first Home Computer as a kid. However, his passion for Windows and everything related became obvious when he became a sys admin in a computer science high school.
With 14 years of experience in writing about everything there is to know about science and technology, Claudiu also likes rock music, chilling in the garden, and Star Wars. May the force be with you, always!
User forum
0 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Claudiu Andone
Windows Toubleshooting Expert
Oldtimer in the tech and science press, with 14 years of experience in writing on everything there is to know about science, technology, and Microsoft
