Microsoft Surface Go Not Charging - Troubleshooting Guide [2024]

Keeping drivers in check fixes the issue for most users

3 min. read

Updated onMay 29, 2024

updated onMay 29, 2024

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Despite its good reputation of lasting up to 9 hours,Surface Go‘s battery won’t charge at all for some users. This leaves users fully reliant on a power source, which kind of defeats the purpose of a laptop.

The good news is, there are a few tricks you can try to fix this once and for all.

Solutions to fix Surface Go charging problems

First, make sure your charger or charging port isn’t damaged. Ruling those out, let’s troubleshoot software issues that lead to Surface Go not charging:

1. Shut Down the Surface Go and Charge it

If the Surface Go doesn’t charge up when it’s on, try shutting down the laptop instead of restarting. Select theShutdownoption on the Start menu. Then charge the laptop for more than half an hour.

This will also help when faced with ablack screen on Surface Go 3.

2. Open the Power Troubleshooter

Window 10 includes a Power troubleshooter that can come in handy for fixinglaptop batteryissues. To open that troubleshooter, press theType here to searchbutton on the taskbar.

3. Reinstall the Battery’s Driver

Reinstalling the battery’s driver forces your operating system to verify and recognize your battery, allowing it to charge.

4. Check for Windows Updates

5. Use Surface Diagnostic Toolkit

These are the tricks that you can try to fix Surface Go when it won’t charge. If the problem persists, it may be well beyond your expertise as a user and require professional help.

In that case, you can return your Surface Go laptop to Microsoft for repairs within that warranty period. If

Microsoft can’t fix the battery charging either, users should be able to get a replacement for a Surface Go that’s still within warranty. Alternatively, you can alsocontact Microsoft support.

Microsoft Surface Go Not Charging - Troubleshooting Guide [2024]#

Solutions to fix Surface Go charging problems#

1. Shut Down the Surface Go and Charge it#

2. Open the Power Troubleshooter#

3. Reinstall the Battery’s Driver#

4. Check for Windows Updates#

5. Use Surface Diagnostic Toolkit#