Microsoft Planner Not Saving Comments: 4 Ways to Fix it

Adjusting email settings usually fixes this issue

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Published onJuly 31, 2024

published onJuly 31, 2024

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Struggling with Microsoft Planner not saving your comments can be incredibly frustrating, especially when you’re trying to keep your team on the same page. However, this can be easily fixed with our solutions.

What can I do if Microsoft Planner is not saving comments?

Before trying anything else, try using a different browser. Also, ensure that your Exchange Online is used for your email accounts. Lastly, avoid using From: and Sent: email headers in comments.

1. Change Email rules

Sometimes a different rule can cause the problem so to find the cause go toExchange Admin Centerand chooseMail Flow. SelectMessage Trace. Check the trace log for errors when sending messages.

2. Assign the task and reopen

3. Check Team Email settings

When the team is created a new email is created as well for sending comments, so ensure that team members can access it.

4. Add a Dummy User

Where are Microsoft Planner comments stored?

All task comments are stored in a group mailbox that is associated with the plan. Each task has its email thread.

These are a couple of solutions that should help you if Microsoft Planner is not saving comments. Keep in mind that this service can experience other issues, and many reported thatMicrosoft Planner is not workingas well as thatPlanner notifications aren’t working.

This isn’t the only service that can experience issues, and in the past, we already wrote about what to do ifMicrosoft Teams is not workingor ifPlanner isn’t showing in Teams, so don’t miss it.

Microsoft Planner Not Saving Comments: 4 Ways to Fix it#

What can I do if Microsoft Planner is not saving comments?#

1. Change Email rules#

2. Assign the task and reopen#

3. Check Team Email settings#

4. Add a Dummy User#

Where are Microsoft Planner comments stored?#