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Try using OWA for replying to the encrypted emails

2 min. read

Published onMay 21, 2024

published onMay 21, 2024

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When replying to an OMEv2 encrypted email from Outlook Desktop, many users complained that they got Microsoft Outlook was not able to create a message with a restricted permission error.

The issue has been reported starting with Current Channel Version 2402 (Build 17328.20142) and higher. One of the users,Andre Taylor_BITSon Microsoft Community said:

Within my organization we have Information Rights Management configured for users to use the Encrypt button in Outlook to encrypt emails. One of the users in our organization is unable to encrypt any messages.

When the Encrypt drop-down menu is opened, the user is provided with only one option “Set permissions”. Upon select the option the following error message is displayed “Outlook was not able to create a message with restricted permission“.

Please advise.

Many Microsoft moderators tried to help users with the issue, but the problem persists. Now, Microsoft has acknowledged the issue and mentioned that they have been working on fixing it so you need to wait for sometime.

Meanwhile, if you want to use Outlook Desktop to reply to encrypted emails urgently, the Redmond tech giant has offered a temporary solution for this problem, here’s what is mentioned on the official support page:

If you don’t want to use this one, you can reply to the encrypted emails in the new Outlook or Outlook Web Access, as they don’t have this issue.

Which workaround worked for you? Share your opinions with our readers in the comments section below.

More about the topics:microsoft,Microsoft Outlook

Srishti Sisodia

Windows Software Expert

Srishti Sisodia is an electronics engineer and writer with a passion for technology. She has extensive experience exploring the latest technological advancements and sharing her insights through informative blogs.

Her diverse interests bring a unique perspective to her work, and she approaches everything with commitment, enthusiasm, and a willingness to learn. That’s why she’s part of Windows Report’s Reviewers team, always willing to share the real-life experience with any software or hardware product. She’s also specialized in Azure, cloud computing, and AI.

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Srishti Sisodia

Windows Software Expert

She is an electronics engineer and writer with a passion for technology. Srishti is specialized in Azure, cloud computing, and AI.

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low#

Copilot in Outlook will generate personalized themes for you to customize the app#

Microsoft will raise the price of its 365 Suite to include AI capabilities#

Death Stranding Director’s Cut is now Xbox X|S at a huge discount#

Outlook will let users create custom account icons so they can tell their accounts apart easier#

Microsoft offers workarounds for Outlook permission issue#