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Microsoft Forms Not Accepting Responses: 8 Best Fixes

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Published onJuly 22, 2024

published onJuly 22, 2024

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Is Microsoft Forms not accepting responses? Read on to find the proven troubleshooting methods that actually work.

Usually, this problem occurs because you didn’t correctly set up the end date. However, there could be other technical issues that are beyond your control.

I’ve researched what might stop new responses from being recorded and singled out the fixes that worked for me. So, let’s go through them together, shall we?

How To Fix Microsoft Forms Not Accepting Responses

I’ve organized the solutions based on complexity. Try out the basic ones first before moving on to the more advanced ones on the list:

Check These Basic Settings to Allow Responses

If you wish to share an online form with the public and receive responses over a longer period, double-check these settings:

If you chooseOnly people in MSFT can respond, then users within your organization’s Microsoft 365 domain can submit data through the form. For this setting, if you selectOne response per person, users will be limited to one response only.

Contrarily, theSpecific people in MSFT can respondsetting will only let users access the form if you’ve added them in an allow list. So check these settings first if someone tells you that they can’t open your form.

Check the Service Health Status

If you’re unable to receive responses in your form or can’t access a form shared with you, check the service status first.

Go to theService healthportal if you’re an individual user or survey participant.

If you’re a Microsoft 365 admin, log in to theMicrosoft 365 admin center Service healthportal. Scroll down to theService statussection.

Here, you’ll find a list of Microsoft 365 services and their current working statuses. Look up theMicrosoft Formsservice and check its status. If it showsHealthy, the form tool is working. Contrarily, if you see any text, like1 advisory,3 advisories, etc., wait a few hours and check back again.

Don’t use the form until its status is Healthy.

Reset Response Limits for the Form

Here are the limits that Microsoft imposes on receiving responses through a quiz or form:

So, if you’re planning to circulate the form within a large audience, create small groups of survey participants.

Now, share the form with these groups one after the other. Ensure you don’t send the form link to more than 5,000,000 users at once. If you do, some users will see the “Microsoft Forms not accepting responses” error due to the response limit issue.

If you’ve done this already and want to fix the form, create a duplicate and delete the original copy after saving its backendExcel file. You’ll find the steps to duplicate a form later in this article.

Then, share the duplicate with the people who can’t open the original copy.

Delete Microsoft Forms Cache and Cookies

This method applies to survey participants, notform owners. If you’ve confirmed that you didn’t submit data through the form before and you don’t need to log in with your Microsoft account, do this:

Access the Form in the Private Browsing Mode

Conflicting browser add-ons might interfere with theMicrosoft Forms fileand prevent you from submitting survey responses. Do the following to open the form in the Incognito mode:

Browser extensions usually don’t work in Incognito mode. Hence, you can access the form without third-party add-ons interfering.

Duplicate the Existing Form

It’s likely the hyperlink or the code of the original form got corrupted. So, follow these steps to create a duplicate and test if the issue persists or not:

Try Accessing From a Different Device

If you’ve received the form through Messenger, Telegram, WhatsApp, or email on your smartphone, copy the form URL to your PC’s web browser. Then, try to access it from the PC and see if it works.

Similarly, if you’ve received the form on your computer, try to open it on a smartphone.

Contact Microsoft Technical Support

If none of the above works for you, you must seek advanced technical support from the Microsoft 365 admin support team. Here’s how you can contact them:

Summary

Now you know how to deal with Microsoft Forms not accepting responses. Once you fix the problem, you’ll start receiving new responses or you’ll be able to access the form.

If this article helped you send or receiveMicrosoft Froms responseor if it’s missing a major fix, let me know in the comments.

More about the topics:Microsoft Forms,Microsoft forms error

Vlad Turiceanu

Windows Editor

Passionate about technology,Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world.

Coming from a solid background in PC building and software development, with a complete expertise in touch-based devices, he is constantly keeping an eye out for the latest and greatest!

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Vlad Turiceanu

Windows Editor

Coming from a solid background in PC building and software development, he’s a Windows 11 Privacy & Security expert.