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Microsoft confirms the 0x80070520 account picture error in Windows 11 KB5036980
The company is working on a fix that will soon be rolled out in an upcoming update
3 min. read
Published onApril 28, 2024
published onApril 28, 2024
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Microsoft has recently confirmed that the Windows 11 KB5036980 optional update throws an error code 0x80070520 when changing the account profile picture. A few users have shown their displease in aFeedback Hub post.
Windows 11 KB5036980 optional update triggers 0x80070520 account picture error
The system throws an error when a user tries to change their account profile picture by navigating toStart > Settings > Accounts > Your infoand then selectingChoose a file.
We alsospotted a Reddit postwhere a user highlighted the same issue, however the original post dates back to early April. The comments section has complaints from multiple users who claimed that the account picture error is quite annoying.
This error prevents users from changing their account profile picture because Windows 11 can’t save the picture inAppData\Roaming\Microsoft\Windows\AccountPictures.
It is worth noting that the error while changing Windows account profile pictures is only affecting devices with local accounts. That means, if you use a Microsoft account, you’re unlikely to see this error.
Microsoft has recently confirmed the issue
Responding to the Feedback Hub post interlinked above, Microsoft confirmed that it is aware of the error. The company further added that there are some changes made in internal builds.
So, it is possible that the May 2024 optional update could fix the 0x80070520 account picture error in the preview builds. Whereas, it might fix the bug for everyone via June 2024 Patch Tuesday. We’ll wait and see.
In the statement issued toWindows Latest, Microsoft’s support staff confirmed that the error code 0x80070520 is under investigation.
The company added that the 0x80070520 error currently affects two Windows 11 updates. It includes the mandatoryKB5036893 updateand the optional KB5036980 update. While it is ideal for you to wait for an official fix, there’s a workaround to fix the 0x80070520 account picture error.
Here’s how to fix account picture error in Windows 11
We have mentioned step-by-step instructions below to fix the issue where you could see an error code 0x80070520 when changing the account profile image.
You can alsocheck our detailed guideto fix account picture errors in Windows 11.
Are you also facing the same issue in the Windows 11 KB5036980 optional update? If yes, did you try the above workaround? Let us know in the comments below.
More about the topics:Windows 11,Windows Update
Vlad Turiceanu
Windows Editor
Passionate about technology,Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world.
Coming from a solid background in PC building and software development, with a complete expertise in touch-based devices, he is constantly keeping an eye out for the latest and greatest!
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Vlad Turiceanu
Windows Editor
Coming from a solid background in PC building and software development, he’s a Windows 11 Privacy & Security expert.
