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learn.microsoft.com is asking users to repeatedly register with their Microsoft accounts

The service has been doing this for days now.

3 min. read

Published onJuly 5, 2024

published onJuly 5, 2024

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According to the latest reported issues on official Microsoft forums, the service platform learn.microsoft.com is inaccessible to many Microsoft users. The platform keeps asking users to register repeatedly with their accounts.

The issue has been happening for some days, and multiple users are affected, but the Redmond-based tech giant hasn’t acknowledged it yet.

I successfully logged on today, June 28, 2024, from 12 p.m. to 2 p.m. EST. I completed one module and started a new one, but encountered issues with re-registering my Microsoft Account. I need assistance to investigate the cause and find next steps to restore access. Please refer to the attachment for details.

The platform runs into the same issue regardless of the browser or the device, as the user stated:

In addition, I did validate the same symptom occurs on different devices (e.g. Surface Pro 7+ and iPhone 14+), different browser type (e.g. Microsoft Edge and Google Chrome) and different browser isolation (e.g. Microsoft Edge InPrivate and Google Chrome Incognito). before I witness the signed in as behavior, there were some slow page responses when flipping to the next module pages and did witness at June 28, 2024 @ 2pm EST “…maintenance page: that the site may not be responding due to backup maintenance…” Hopefully this will help the support team for a successful remediation path, without user data being lost.

Many other users reported the same issue,and on another thread, some users resorted to logging into the platform with professional emails, which seemed to work.

If you have access to a work / school MS account, register as Learn profile (private browser tab). After that, returns to your personal profile. “Register” again and go to Settings (click on your image upper-right). Search for linked accounts (up to 5 work / school accounts and 1 personal). When merging ends, sign in with work / school login. And all works again.

However, as the Redmond-based tech giant has yet to say anything, it can’t be confirmed that this could allow you to access learn.microsoft.com.

But if you have another Microsoft account besides your personal one, you can use that one to register on the platform. In many ways, this could be just an error with the Microsoft account per se, as the issue is not necessarily widespread or even general, so the servers aren’t the culprit.

In that case, you can also try to fix your Microsoft account by checking out thoroughly. How? Well, there are many ways to try. From logging into other Microsoft services, such as Microsoft 365, to troubleshooting your account entirely.Try one of these solutions, and let us know which one worked for you.

Meanwhile, if Microsoft acknowledges the issue, we will update this article.

More about the topics:microsoft,Microsoft 365

Claudiu Andone

Windows Toubleshooting Expert

Oldtimer in the tech and science press, Claudiu is focused on whatever comes new from Microsoft.

His abrupt interest in computers started when he saw the first Home Computer as a kid. However, his passion for Windows and everything related became obvious when he became a sys admin in a computer science high school.

With 14 years of experience in writing about everything there is to know about science and technology, Claudiu also likes rock music, chilling in the garden, and Star Wars. May the force be with you, always!

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Claudiu Andone

Windows Toubleshooting Expert

Oldtimer in the tech and science press, with 14 years of experience in writing on everything there is to know about science, technology, and Microsoft