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How to fix Trend Micro antivirus BSoD errors in Windows 10
4 min. read
Updated onApril 11, 2024
updated onApril 11, 2024
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Key notes
If you use a Trend Micro antivirus and you’re still usingWindows 10 version 1709on your computer, you should know that might result in BSoD errors.
More specifically, when attempting to install the Windows 10 Fall Creators Update while running a Trend Micro antivirus tool, the following bluescreen error occurs:PAGE_FAULT_IN_NONPAGED_AREA.
Due to this error,the install process failsand Windows 10 rolls back to the previous version (Windows 10 version 1703).
How do I fix Trend Micro BSoDs errors?
1. Update your Windows 10 PC
Since this BSoD error mainly occurs with Windows 10 v1709, the most obvious solution is to simply update your OS to a newer version, maybe even the newest if your PC hardware allows it.
2. Tweak Trend Micro’s process exceptions list
If you have both Deep Security Agent (DSA) and OfficeScan (OSCE) agent installed on the same host, it can trigger a BSoD error due to driver conflicts and crashes, so not having both active would be ideal.
3. Remove the Deep Security Anti-Malware function
4. Consider using an alternative antivirus tool
While Trend Micro is a great cybersecurity solution, there are plenty of other tools out there that can do the same job, if not more, so don’t be discouraged if Trend Micro is causing BSoDs, since alternatives are plenty.
More so, a lot of the better antivirus tools offer a free trial period of several days, so you can test them out and see whether they too cause any errors and if they do a better job at protecting your PC.
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5. Use a third-party BSoD troubleshooter
BSoDs are caused by a wide variety of reasons, both software and hardware-related, and this makes it difficult to figure out which component is the culprit.
While this could be something you could easily find out if you knew where to look and how to read the BSoD logs, it can be time-consuming, and there’s always the chance of human error.
That’s why we suggest you go for a third-partyautomatic system scanner and fixersince these go ahead and handle all of the most common causes of BSoD errors, from bad DLLs, broken registries, software incompatibilities, and more.
By following these steps, you should be able to avoid future BSoD errors caused by using Trend Micro products again.
Let us know which solution worked best for you by leaving your feedback in the comments section below.
More about the topics:antivirus errors,BSoD error codes
Madalina Dinita
Networking & Security Specialist
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer.
She is interested in all things technology, especially emerging technologies – AI and DNA computing in particular.
Prior to joining the WindowsReport team, she worked in the corporate world for a number of years.
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Madalina Dinita
Networking & Security Specialist
Madalina is a Windows fan since forever, especially interested in AI, emerging technologies, privacy, and security.
