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Google Workspace Sync for Microsoft Outlook Not Working [Fixed]
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Updated onJuly 22, 2024
updated onJuly 22, 2024
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Is Google Workspace Sync for Microsoft Outlook not working? You can try these proven troubleshooting methods to fix the issue and retrieve your emails.
The GWSMO tool allows Outlook users to seamlessly import emails, calendars, contacts, etc., from Google Workspace to Microsoft 365 or Office 365 environment.
However, due to the following root causes, the tool might behave differently:
In any case, follow this guide til the end to resolve this issue once and for all.
How To Fix Google Workspace Sync for Microsoft Outlook Not Working
After carefully investigating all the possible causes in a test environment, I’ve created a list of the best remedies below. I’ve arranged the fixes in the order of complexity, starting with the easiest ones.
Perform These Basic System Checks
Make sure that the following are ensured for GWSMO’s successful operation:
Update GWSMO and Outlook
If you haven’t updated these apps recently, it’s a good time to do so now as it might solve your problem.
Navigate to theDownload GWSMO portaland get the latest software package.
Install it on your PC. It’ll replace the existing GWSMO installation.
PressCtrl+Esc+Shiftto bring up theTask Manager.
Below theProcessestab, find the running instance ofMicrosoft Outlook. Click on that to expand its processes tree.
There, you should see theGWSMOprocess in Outlook.
Right-clickand chooseEnd taskfrom the context menu.
Both the Outlook and GWSMO apps will stop running as background services.
You can verify that from the system tray. Normally, when the apps are running, these services would also show up on the system tray.
Now, launch Outlook again for the GWSMO update to become globally effective.
Turn Sync Modules Off and On
When none of the GWSMO modules are syncing to update the content in Outlook, perform these steps to force a sync:
Now, restart Outlook. Ensure you see the following dialog box when relaunching the email client.
It confirms that the email tool is designated to sync content from the Google Workspace profile.
When you land on the mailbox, you should see new contents that weren’t available before due to the GWSMO Outlook not working issue.
Customize the Mailbox Size Value
Microsoft Outlook works smoothly and efficiently when you select a small local file size for the mailbox. This space is used by GWSMO to cache emails from Google Workspace webmail.
Irrespective of the mailbox size you choose for the local directory, GWSMO will import all the emails of your webmail.
If you choose theUnlimited (slowest)option, you’ll also slow down Outlook significantly.
So, click on theWindows System Trayandright-clickon theGoogle Workspace Syncapp.
Now, click on theSet mailbox size limit.
Choose a local mailbox directory size of1 GB,2 GB, or4 GB.
UncheckUnlimited (slowest)if you’ve selected it previously.
Reconfigure GWSMO
Any changes in the Google Workspace email account policy or credentials will immediately impact the integration with its counterpart, Outlook. So, if you suspect some changes might have taken place, follow these steps:
Temporarily Disable Antivirus and Windows Firewall
If your device security system or firewall are inappropriately blocking the GWSMO tool, the following should revert that restriction:
Disabling Windows Security leaves your computer vulnerable, so consider the risks before proceeding. Quickly test if GWSMO is working or not after disabling Windows Security. Once the evaluation is over, enableReal-time protectionagain.
Run Outlook in Safe Mode
The safe mode enables you to run theOutlook appin its default condition without running the add-ins. Here are the steps you can follow:
Summary
If you’ve followed along with the troubleshooting methods mentioned so far, you should have fixedGoogle Workspace Sync for Microsoft Outlooknot working.
Moreover, if you need a hand withsigning and encrypting your emails, we have just the guide for that. If you keep encountering theApp Access Blocked error, we can help out as well.
If the article helped you or you’d like to share a suggestion, use the comment box.
More about the topics:Google,Microsoft Outlook
Vlad Turiceanu
Windows Editor
Passionate about technology,Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world.
Coming from a solid background in PC building and software development, with a complete expertise in touch-based devices, he is constantly keeping an eye out for the latest and greatest!
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Vlad Turiceanu
Windows Editor
Coming from a solid background in PC building and software development, he’s a Windows 11 Privacy & Security expert.
