Share this article
This article is translated in
Improve this guide
Global Protect VPN Not Connecting/Service Not Running: Windows & Mac Fix
Problems with your services can cause this issue
4 min. read
Updated onSeptember 11, 2024
updated onSeptember 11, 2024
Share this article
This article is translated in
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
Many reported that Global Protect VPN is not connecting.Network problems, such asblocked portscan cause this issue. In addition, faulty drivers or network misconfiguration can cause the issue.
We’ll show you how to fix this issue both on PC and macOS, so let’s get to it:
World-class 24/7 support with 83% for a 3 years plan and 3 months free.
Amazing connection speed with 35% off and 3 months free for the 1-year plan.
Best security protocols with 83% off and 2 months free for a 2-year plan.
How do I fix GlobalProtect not connecting on Windows
1. Restart GlobalProtect Service
2. Uninstall and reinstall GlobalProtect
Even seconds of downtime for a VPN can risk the integrity of your organization’s data. A company must safeguard its data in every way.
3. Try another VPN
If all else fails, consider switching to a better VPN. Globalprotect can be a solid choice, but many users report issues with it, especially the free version (never recommended).
A good alternative that’s less buggy and very secure isNordLayer.
It’s offering similar enterprise-grade security and robust encryption. It supports multi-factor authentication, ensuring secure remote access to corporate resources.
With high-speed connections, dedicated IP addresses, and automatic Wi-Fi security, it’s safer and faster alternative to Globalprotect.
NordLayer
4. Reset your network
5. Update network drivers
Can’t find the Globalprotect network adapter or are you having a hard time updating it? You can also try using a third-party driver updater likePC HelpSoft Driver Updater(free trial).
When it comes to VPN network adapters, Device Manager may not always be able to identify the latest options. PC Helpsoft Driver Updater helps if you want automatic updates that install as soon as a new driver is released.
How do I fix GlobalProtect not connecting on Mac
Review security permissions
How long does GlobalProtect take to connect?
Although many factors can affect the time it takes to connect to your GlobalProtect VPN, the general time is up to 15 seconds for the login screen to appear and 30-45 seconds for the actual connection.
You can expect a connection time of less than 10 seconds if the network is fast enough. If you are using a VPN with a slow connection, it may take up to 30 seconds or more.
If you were having connection issues with GlobalProtect, we hope you have tried one or more of our recommended solutions and resolved your problem.
Summary
This isn’t the only issue you can encounter, and many reported thatGlobalProtect not prompting for credentials, but there are ways to fix that issue.
While you are still here, you can also check out our excellent list ofVPNs for small businessesthat equally do a good job as GlobalProtect.
Let us know what VPN you use if you are a large-scale or small-scale business and some of the reasons why you use it in the comment section below.
More about the topics:VPN errors
Claire Moraa
Windows Software Expert
Claire has a knack for solving problems and improving the quality of life for those around her. She’s driven by rationality, curiosity, and simplicity, and always eager to learn more about Microsoft’s products. With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11, errors, and software.
User forum
2 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Claire Moraa
Windows Software Expert
With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11 errors.
