Folks are getting frustrated with Unknown Users showing in Teams. Here’s why they appear

Microsoft hasn’t yet patched the bug

3 min. read

Published onApril 23, 2024

published onApril 23, 2024

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Microsoft Teams, apopular collaboration app, has been throwing a weird issue lately. In recent months, there were countless reports of accounts appearing asUnknown Userin Microsoft Teams. In a few small organizations, every single person appeared as anUnknown User!

Most of the time, the problem automatically disappears after 3-7 days. Subsequently, the actual account name is listed instead ofUnknown User.

Microsoft hasn’t yet acknowledged the problem, shared a resolution, or released a patch. However, on closely monitoring the issue, a pattern emerges, highlighting what could be causing it in the first place.

Why are Unknown Users appearing in Teams?

For a quick resolution, you can always log out and then sign back in,clear the Teams cache(ordelete the browser cacheif using Microsoft Teams web), or switch to a different device, say from Teams on PC to the iOS app or the web version.

If these don’t work, check our advancedsolutions forUnknown Userappearing in Microsoft Teams.

Teams users express exasperation over the bug

Reports ofUnknown Userin Microsoft Teams started appearing in November’23 and, since then, have increased exponentially worldwide. We found these onRedditand dedicated Microsoft forums.

For now, you can only resort to general fixes and workarounds when an account appears as anUnknown Userin Microsoft Teams. We are closely monitoring the situation and will share a fix as soon as Microsoft releases it.

As for improvements to the collaboration software in recent years,Microsoft Teams can find out if you not paying attention!

If your organization also has accounts that appear asUnknown User, share what worked for you in the comments section.

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Folks are getting frustrated with Unknown Users showing in Teams. Here’s why they appear#

Why are Unknown Users appearing in Teams?#

Teams users express exasperation over the bug#

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low

Copilot in Outlook will generate personalized themes for you to customize the app

Microsoft will raise the price of its 365 Suite to include AI capabilities

Death Stranding Director’s Cut is now Xbox X|S at a huge discount

Outlook will let users create custom account icons so they can tell their accounts apart easier

Folks are getting frustrated with Unknown Users showing in Teams. Here’s why they appear

Why are Unknown Users appearing in Teams?

Teams users express exasperation over the bug