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Fix: Your Digital ID Name Cannot Be Found by The Underlying Security System
Check the Trust Center Settings
5 min. read
Published onAugust 7, 2024
published onAugust 7, 2024
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Many readers have complained about getting the Your Digital ID name cannot be found by the underlying security system issue while opening S/MIME encrypted emails. The error usually occurs when Outlook users try to decrypt an encrypted message. Let’s discuss how to fix the problem in a few minutes.
How can I fix the Your Digital ID name cannot be found by the underlying security system issue?
1. End all Outlook processes
2. Outlook in Safe mode
3. Check the Outlook certificate
4. Modify the server timeout setting
5. Turn off Windows Firewall
You can also temporarilydisable your security softwareto resolve this problem. Once you can access the mail, don’t forget to reverse engineer these steps to turn on the Windows Defender Firewall and enable security software if it is disabled.
6. Enable Client authentication and Secure Email
7. Delete unwanted certificates
8. Using the Registry Editor
Once your computer is up, open Outlook and follow these steps:
To conclude, the Your Digital ID name cannot be found by the underlying security system issue can be resolved quickly by checking the certificates, running Outlook in safe mode, turning the firewall off or changing the Registry Entries.
If you areunable to open Outlook in Windows 11, the problem could be the outdated Outlook app, third-party interference, corrupted Outlook data files, or other issues; read this to learn the solutions.
This isn’t the only common problem and many reported that theOutlook app is not syncing emailsat all.
As for other syncing issues, many reported thatOutlook Calendar is not syncingwhile others reported thatTeams Calendar is not syncing with Outlook. Luckily, we covered both issues in separate guides.
If you have any suggestions or concerns about this issue on Outlook, feel free to mention them in the comments section below.
More about the topics:Outlook,Outlook Errors
Srishti Sisodia
Windows Software Expert
Srishti Sisodia is an electronics engineer and writer with a passion for technology. She has extensive experience exploring the latest technological advancements and sharing her insights through informative blogs.
Her diverse interests bring a unique perspective to her work, and she approaches everything with commitment, enthusiasm, and a willingness to learn. That’s why she’s part of Windows Report’s Reviewers team, always willing to share the real-life experience with any software or hardware product. She’s also specialized in Azure, cloud computing, and AI.
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Srishti Sisodia
Windows Software Expert
She is an electronics engineer and writer with a passion for technology. Srishti is specialized in Azure, cloud computing, and AI.
