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FIX: Windows Hello not working after update [Driver Issues]
4 min. read
Updated onMay 23, 2024
updated onMay 23, 2024
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Microsoft introduced a few useful additions toWindows Hellowith each new update. Users are now able to use Windows 10’s face recognition feature in Microsoft Edge and from companion devices.
However, the latest update forWindows 10might actually cause a few problems to Windows Hello, as it caused the majority of the system’sfeatures.
In case you encountered any issue with Windows Hello upon installing updates, don’t worry, because we prepared a few solutions that might help you to solve the problem.
Various factors can actually cause the problem with Windows Hello, and we tried to cover most of them.
So, without any further ado, here are a few solutions for Windows Hello issues inWindows 10.
How do I fix Windows Hello problems after updates?
1. Turn off Fast Startup
According to reports from users who experienced issues with Windows Hello even before you performed an update, having the Fast Startup turned on can actually disable thisfeature, or cause it tocrash.
So obviously, the first thing you need to try when noticing any problem with Windows Hello is to turn off the Fast Startup.
Although this option is actually recommended to be enabled, if you use Windows Hello to log in to your system, it’s better to have it disabled.
However, if turning the Fast Startup off didn’t get the job done, try some of the solutions listed below.
2. Make sure your camera drivers are compatible
This solution is similar to the previous one, only it involves a different piece of hardware.
Since Windows Hello uses yourcamera, if its driver is outdated, or incompatible with any newer updates, Microsoft’s face-recognition software probably won’t work.
So, use the same method as in the solution above, and make sure your camera driver is up to date.
If your camera driver is outdated, update it to the latest version, and you should be able to run Windows Hello again.
We also strongly recommend using aspecialized tool to automatically download all the outdated drivers on your PC.
3. Reinstall Windows Hello drivers
Some users around the Internet reported that reinstalling Windows Hello drivers helped solve the problem.
But before you re-install the driver, make sure it’s updated first, by going to the Device Manager.
If your Windows Hello driver is out of date, update it, restart your computer, and try running Windows Hello again.
On the other hand, if your Windows Hello driver is up to date, try reinstalling it, as we originally said.
4. Run Windows 10 Troubleshooter
If none of the solutions listed above managed to solve the problem with Windows Hello caused by your most recent update try a universal solution, that could work for more than oneWindows 10-related problem.
That solution isWindows 10‘s built-in diagnostic and troubleshooting tool, Windows Troubleshooter.
So, run the Windows Troubleshooter, and see if it can solve the problem for you.
That’s about it, we hope this article helped you to solve potential issues with Windows Hello caused by a Windows update.
In case you have any comments, questions, or suggestions, just let us know in the comments below.
More about the topics:Windows Hello,Windows Update
Ivan Jenic
Windows Hardware Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting.
When he’s not tackling diverse driver-related problems, Ivan enjoys watching good movies and spending time hiking with his family and friends.
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Ivan Jenic
Windows Hardware Expert
Ivan has delved deep into understanding the Windows OS, with a specialization in drivers and driver troubleshooting.
