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Fix: Stuck on Retrieving Information From Microsoft Store
Resetting the app and clearing the cache should do the trick
3 min. read
Updated onMay 15, 2024
updated onMay 15, 2024
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Can’t get past theRetrieving information from Microsoft Storemessage when installing an app? Quite a few usersreport having the same problem,no matter the app they’re trying to get.
Luckily, with a few simple steps, you should get rid of this problem within minutes. Here’s what to do:
How to fixRetrieving information from the Microsoft Store
Let’s start with the basics:
Ruled everything out and still having issues? Keep reading.
1. Reset the Microsoft Store App
?Note:if youcan’t find Microsoft Store in the Apps list, you probably have a Windows version that separates default Microsoft Apps from third-party apps in Settings. If that’s the case, try this:
Go toSettings> System> System Components> Microsoft Store>Click the 3 dots> Advanced Options> Reset.
2. Reset the Microsoft Store cache
3. Re-register the Microsoft Store app
4. Run the Windows Store app troubleshooter
The new version of Microsoft Store supports more apps and has an easier-to-navigate design.
However, it’s also throwing some users off track withthe app not opening,not downloading games, and most recently with theRetrieving information from Microsoft Storemessages.
We didn’t single out one clear cause for the issue, but following the guidelines above should get rid of it.
More about the topics:Microsoft Store Fixes,Microsoft Store Guides
Diana Todea
With a keen interest in online privacy, she is going all out in making sure we share practical and up-to-date methods to stay safe in the digital space. She’s got a cybersecurity certification from Infosec and a data privacy specialization from UCI.
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Diana Todea
