FIX: Dell XPS 15 shutdown issues in Windows 10

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Updated onAugust 1, 2024

updated onAugust 1, 2024

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To fix various driver issues on your PC, you will need a dedicated tool to find the freshest and the original drivers. You can use PC HelpSoft Driver Updater to do it in 3 easy steps:

Many Dell users have reported on forums thatXPS 15 deviceshaveshutdownproblems inWindows 10, 8.1. Read this guide to learn how you can fix the problem.

This is not a big and serious problem withWindows 10, 8.1, but it is one that one of my friends has and has asked me to cover, so more people can get to hear about it. User JDAllan confesses that he has had a lot of struggle especially with finding the right drivers forWindows 10, 8.1, but after that issue has been solved, he still has another small problem to take care of:

Whenever I restart orshutdown, the laptop seems to hang at the point where it is supposed to switch off or reset the power. It goes through the sequence of saying ‘shutting down‘ and the screen switches off as it’s supposed to, but the power light stubbornly stays on. If I leave it for about 5 minutes, it will eventually shut down or restart properly, but as I can’t be bothered waiting, I usually force it to switch off by holding the power button down.

It might seem like an innocent issue, but we all know thatshutting downyour laptop by “force”, holding the power button down – isn’t the best idea. He also observes that this hasn’t happened with hisDELL XPS 15 laptop inWindows 10, 8.

How to fix shutdown issues on Dell XPS 15

1. Remove video drivers

A potential solution would be to uninstall video drivers, update BIOS, then download again the chipset and video drivers. Also, after doing all this, a Windows update is recommended.

At the same time, it’s more suitable to perform this action using specialized tools created for drivers control, plus the process is completely automated for any driver action you need to accomplish.

2. Update your drivers

First, when you experience shutdown problems with your computer, assure that you have the latest drivers installed for your devices.

Instead of doing this manually and spending some time installing multiple drivers, we suggest using dedicated software that will automatically manage all your drivers.

You’re able to efficiently update and repair each driver by replacing the affected ones with new ones, available for your own PC.

⇒Get PC HelpSoft Driver Updater

3. Use sleep mode

If you still can’t turn off your computer, try putting it in sleep mode first. Then wake it up and instead of just signing in, hit theShutdownbutton.

4. Use a shutdown command

This workaround may seem a bit complicated at first, but follow the instructions below and you should be able to turn off your computer in no time.

5. Disable Fast Startup

Some users suggested that disabling Fast Startup fixed this problem. So, go toControl Panel> selectPower Options> go toChoose what the power button does. Now, simplyuncheckTurn on fast startup (recommended).

Then go to Start > Power > hit theShutdownbutton.

I have a friend who’s having the exact issue, as he also switched recently toWindows 10on his Dell XPS 15. If you come across other fixes for this issue, you can list the troubleshooting steps in the comments below.

FIX: Dell XPS 15 shutdown issues in Windows 10#

How to fix shutdown issues on Dell XPS 15#

1. Remove video drivers#

2. Update your drivers#

3. Use sleep mode#

4. Use a shutdown command#

5. Disable Fast Startup#