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Fix: Could not Find a Camera Compatible with Windows Hello Face

Installing the Hello Face .inf file should get the job done

4 min. read

Updated onApril 15, 2024

updated onApril 15, 2024

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Key notes

Windows Hello is one of the most secure sign-in options on Windows 10 and 11. Unfortunately, even this feature encounter issues at times, with users complaining of a we could not find a camera compatible withWindows Hello Face error.

This can be pretty frustrating, as you have to use another sign-in option to get into your PC. Fortunately, the fixes to this issue are not complicated, requiring a few tweaks here and there.

Why does Hello Windows 11 not recognize my camera?

Several factors can be responsible for the could not find a camera compatible with the Windows Hello Face error. Below are some of them:

How do I fix my camera if it is incompatible with Hello Face?

1. Update the camera driver

An outdated camera driver can be the reason for the could not find a camera compatible with Windows Hello Face error. You can fix it by updating your IR camera drivers to the latest version.

If Windows cannot find the latest drivers, you can go to the manufacturer’s website to download them. Alternatively, you can employ aspecialized driver updating toolto get the job done for you.

This special tool will automatically scan for all defaulting drivers and fix them. All these without much input from you.

2. Install the FaceDriver file

If you are still getting the could not find a camera compatible with Windows Hello Face error, you need to install the Hello Face inf file.

3. Repair system files

Corrupt system files can cause the could not find a camera compatible with Windows Hello Face error. You can fix this by running the SFC and DISM commands on an elevated Command Prompt.

Furthermore, to ensure a thorough Windows repair, we suggest you try adedicated repair toolto do the job for you.

4. Enable the Windows Hello feature

At times, the simplest fix might be the most effective, and this has proved true for some users. Hence, you need to make sure the Windows 11 Hello Face feature is enabled.

5. Restart Biometric services

In some cases, issues with the Biometric services might be the reason for the could not find a camera compatible with Windows Hello Face error. Restarting this service should rectify the problem.

6. Use the Get Help app

There you have everything you need to fix the we could not find a camera compatible with Windows Hello Face error. All that is left for you to do is to follow the instructions above carefully, and things should be back to normal.

In the same vein, if you are facing other issues likeWindows Hello Face: this option is currently unavailable, check our dedicated guide to fix it.

Feel free to let us know the solution that helped you solve this problem in the comments below.

Fix: Could not Find a Camera Compatible with Windows Hello Face#

Why does Hello Windows 11 not recognize my camera?#

How do I fix my camera if it is incompatible with Hello Face?#

1. Update the camera driver#

2. Install the FaceDriver file#

3. Repair system files#

4. Enable the Windows Hello feature#

5. Restart Biometric services#

6. Use the Get Help app#