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Fix: Computer won’t shut down in Windows 10/11

8 min. read

Updated onAugust 2, 2024

updated onAugust 2, 2024

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To fix various driver issues on your PC, you will need a dedicated tool to find the freshest and the original drivers. You can use PC HelpSoft Driver Updater to do it in 3 easy steps:

Some users who upgraded their system to Windows 10 reported that they’re unable to shut down their computers normally. A couple of things could cause this issue, and I’ll try to cover all of them in this article.

But first, here are some more examples of this problem:

What to do if the computer won’t shut down

Table of contents:

Fix: Can’t shut down the computer in Windows 10

1.Change boot order in BIOS

The boot order is a BIOS feature that controls which component of your computer starts first. If your HDD is not first in order, you may have some problems with starting as well as shutting down your computer. So, to fix this issue, we have to set your HDD drive first in the Boot order.

But, something even simpler is restoring your BIOS values to default, because it will certainly set your HDD as the first boot option, and may solve some other BIOS problems, as well. To set your BIOS values to default, do the following:

When you turn on your computer, you should try to shut it down again and see if there are any changes.

2. Adjust Power Settings

If resetting the BIOS values didn’t solve the shutdown problem, maybe changing a couple of power settings will do the job. Fast startup is enabled by default in Windows 10, and this feature could sometimes cause problems with shutdown. So, turning this feature off will hopefully solve the problem. Here’s exactly what you need to do:

Now try to power off your computer, and see if the problem is solved.

3. Update Intel Management Interface driver

If you’re having this problem on your laptop, try updating the Intel Management Interface driver. Here’s how:

If that doesn’t help, you might have to uninstall Intel Management Engine Interface. To do that, follow these steps:

3.1 Update drivers automatically

If you don’t want the hassle of searching for drivers on your own, you can always use a tool that will do this for you automatically. Of course, as you’re not able to connect to the internet at the moment, this tool won’t be useful. However, once you get online, it will help you to keep all your drivers up to date, so you won’t be in this situation anymore.

Through specialized applications, you can automatically upgrade drivers and avoid PC damage caused by the installation of the incorrect driver version.

⇒Get Outbyte Driver Updater

4. Disable or uninstall a certain program or process

It is well known that a third-party program could prevent your computer from shutting down normally. If that’s the case, the computer will tell you which program prevents it from shutting down, so go and disable or uninstall that program, and your computer should be able to shut down normally after that. The procedure is the same if a certain system process prevents the normal shutdown. But, since the fix is not the same for all processes, you should go online and search for the solution for the problem with a specific Windows process.

5. Disable Hybrid Shutdown

The next thing we’re going to do is disable Hybrid Shutdown. Here’s how to do that:

6. Perform a Full Shutdown

Since you’re not able to shut down your computer normally, let’s try the Full Shutdown. Here’s how to do that:

7. Run the SFC scan

Now, let’s try one troubleshooting tool. Of course, we’re talking about the SFC scanner. This tool can basically resolve numerous system issues, and troublesome shutting down may be one of them.

If you’re not sure how to run the SFC scan in Windows 10, follow these instructions:

8. Run the Troubleshooter

There could be a faulty update that actually prevents your computer from shutting down. In that case, let’s try to resolve this issue with Windows 10’s Update Troubleshooter.

Here’s how to run the Update Troubleshooter in Windows 10:

9. Disable Intel Rapid Technology service

And finally, let’s try and disable another Intel’s service, Intel Rapid Technology. Here’s how to do that:

That’s about it. We certainly hope at least one of these solutions helped you resolve the problem with shutting down your computer properly. If you have any comments, questions, or suggestions, just let us know in the comments below.

Fix: Computer won’t shut down in Windows 10/11#

What to do if the computer won’t shut down#

Fix: Can’t shut down the computer in Windows 10#

1.Change boot order in BIOS#

2. Adjust Power Settings#

3. Update Intel Management Interface driver#

4. Disable or uninstall a certain program or process#

5. Disable Hybrid Shutdown#

6. Perform a Full Shutdown#

7. Run the SFC scan#

8. Run the Troubleshooter#

9. Disable Intel Rapid Technology service#