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Fix: Blackberry Link not working [Windows 10, Mac]

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Updated onAugust 7, 2024

updated onAugust 7, 2024

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To fix various driver issues on your PC, you will need a dedicated tool to find the freshest and the original drivers. You can use PC HelpSoft Driver Updater to do it in 3 easy steps:

BlackBerry Link, previously known as BlackBerry Desktop Manager, or BlackBerry Desktop Software, is software used on desktop computers so as to communicate seamlessly with BlackBerry 10 devices.

BlackBerry Link is easy to set up and use, but when it’s not working on your Windows 10 computer, it may be more of a drag than its usual hassle-free nature.

If you’re experiencing BlackBerry Link issues, you’re in the right place.

Prior to using any of the solutions below, please check on the following issues which may hinge upon the effectiveness of the solutions:

Here are solutions to fix the BlackBerry Link when it isn’t working on Windows 10.

How to fix BlackBerry Link on Windows 10

1. Rename the iTunes file

In case you updated iTunes and then tried to use BlackBerry Link but it opens with the error: BlackBerry Link has stopped working, rename theiTunesPrefs.xmlfile, and then re-launch BlackBerry Link.

Here’s how to rename iTunesPrefs.xml file:

Once completed, turn off Show hidden files and folders.

Note: renaming the file may affect the iTunes application’s functionality such as iTunes sync, which won’t be available within BlackBerry Link.

2. Install the latest version of BlackBerry Link software on your computer

Here’s how to uninstall and then re-install the latest version of BlackBerry Link:

Download and install the latest version of BlackBerry Link after yourestart your computer.

Follow the on-screen instructions to complete installation, then check whether the BlackBerry Link works.

3. Check your device’s status on Device Manager

Here’s how to do this:

In addition, to handle your drivers more efficiently and install or update old drivers from your PC, you have dedicated driver update software that can perform the job automatically in no time.

⇒Get PC HelpSoft Driver Updater

4. Run the Hardware Troubleshooter

Sometimes this error can be generated in Device Manager due to one of these reasons:

If you’re experiencing problems with BlackBerry Link, then run theHardware and Devices troubleshooterto resolve the issue. This checks for commonly occurring issues and ensures any new device or hardware is correctly installed on your computer.

Here’s how to go about it:

Follow the instructions to run the Hardware and Devices troubleshooter. The troubleshooter will begin detecting any issues, and you can use the troubleshooting report’s suggestions to resolve the issue.

5. Remove Kaspersky program

Sometimes the BlackBerry Link may not work owing to Kaspersky 2014 blocking access to your BlackBerry device. In this case, remove Kaspersky 2014, then upgrade to Kaspersky 2015.

6. Upgrade Microsoft.NET framework

If you upgraded to BlackBerry 10 OS version, and the BlackBerry Link is not working, your PC and device may no longer connect to each other.

This indicates a problem with the current version of the Microsoft.NET framework that causes BlackBerry Link not to work when the program’s regional settings are set to some languages.

The solution here is to upgrade the Microsoft.NET framework to version 4.5 or a later version.

Did any of these solutions work for you? Let us know in the comments section below.

Fix: Blackberry Link not working [Windows 10, Mac]#

How to fix BlackBerry Link on Windows 10#

1. Rename the iTunes file#

2. Install the latest version of BlackBerry Link software on your computer#

3. Check your device’s status on Device Manager#

4. Run the Hardware Troubleshooter#

5. Remove Kaspersky program#

6. Upgrade Microsoft.NET framework#