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Epson Scan Not Working on Windows 11: How to Fix it

Outade drivers or misconfigured settings can trigger this error

7 min. read

Updated onJuly 15, 2024

updated onJuly 15, 2024

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Key notes

To fix various driver issues on your PC, you will need a dedicated tool to find the freshest and the original drivers. You can use PC HelpSoft Driver Updater to do it in 3 easy steps:

If your Epson printer or scanner is not working on yourWindows 11 PCand you are looking for solutions, you are in the right place.

This guide will give you multiple solutions to help you troubleshoot the Epson scan not working in Windows 11 error.

After upgrading from Windows 10 to Windows 11, several users are reporting that theirEpson scanner isn’t working, and they are facing the Epson scan not working on Windows 11 PC.

If you are experiencing this issue, you may have an error message sayingProblem connecting to the scanner.

There are chances that some files got corrupted, replaced, or missing when youupgraded from Windows 10 to Windows 11.

Else, the presence of a virus or malware could also be one of the reasons. If the drivers aren’t up to date, you will also face an Epson scan not working on Windows 11.

But you shouldn’t get too worried about it because, in this guide, we will share some effective solutions to help you fix the problem. Let us check them out.

Why is my scanner not working on Windows 11?

While almost all printers or scanners operate with no issues when you plug and play, if you are experiencing the Epson scan is not working on Windows 11 error, there can be multiple reasons behind this problem.

Below are some of the reasons which are most common causes of this issue:

The above-listed reasons are almost all the reasons that could possibly trigger the Epson scan not working on Windows 11.

If you are having issues with a different brand of scanner, then you can check out our dedicated guide onhow to troubleshoot scanner not detected in Windows 11.

The good thing is that this guide will help you tackle all the listed reasons and possibly fix the problem at hand.

What can I do if Epson scan is not working on Windows 11?

1. Restart Shell Hardware Detection service

The Shell Hardware Detection service is an important system service that is responsible for detecting connected hardware plugged into the system.

If there is a problem with the service, or it is not set to Automatic startup, then you may experience issues such as Epson scan not working on Windows 11.

Follow the above steps and set it to Automatic and see if this fixes the issue or not.

2. Update scanner drivers

Drivers for your hardware are an important component as they act as the communication channel between your PC and the hardware.So, it is essential that you keep the drivers installed on your PC, up to date, to avoid such issues. A simple solution to cure this would be to update the current scanner driver installed on your PC.

1.Right-click on theStartmenu icon and selectDevice Manager.

Go toImaging devicessection and expand it.
Right-click on theEpson scannerand selectUpdate drivers.
SelectSearch automatically for updated driver softwareoption.
Rebootyour PC.

To ease the process, we advise you to usetrusted third-party software. These tools are very easy to use and will help you fix multiple system-related errors on your PC.

They include all the necessary features to detect and fix system-related errors. Try it and see if it resolves the Epson scan not working on Windows 11 problem.

3. Reboot your PC

A simple restart can do wonders. Once you restart your PC, all the unnecessary files and processes are put to sleep. When the system boots up again, important system files are re-loaded from scratch.

There is a chance that some critical scanner-related files failed to load during the previous session. So, we advise you to restart your PC, try using your scanner, and check whether this fixes the issue.

4. Check the Compatibility mode

5. Check the status of Windows Image Acquisition service

6. Repair corrupt system files

To use the System File Checker tool, you need to execute a command in the CMD, and everything else is taken care of automatically.

To ease the process, we advise you to usetrusted third-party software. These tools are very easy to use and will help you fix multiple system-related errors on your PC.

They include all the necessary features to detect and fix system-related errors. Try it and see if it resolves the Epson scan not working on Windows 11 problem.

7. Run the troubleshooter

The Windows Troubleshooter is a perfect tool if you are experiencing issues with the hardware on your PC.

This tool not only identifies the issues and displays them but would prompt you to perform certain actions to resolve them.

8. Scan your PC for virus

While we used Windows Defender to scan our PC for viruses or malware, you can useany third-party antivirus softwareto do that.

The presence of a virus or malware causes several issues, such as the Epson scan not working on Windows 11 issue. Besides, the overall smooth functioning of your PC also gets affected.

Viruses and malware are of different types. We recommend you perform a virus or malware check to ensure your PC is well protected.

9. Check for Windows updates

A bug in the previous version of the Windows update can cause problems on your PC. Related features won’t work properly, and you will also experience issues such as the Epson scan not working on Windows 11 problem.

We would suggest you keep your Windows 11 PC up-to-date. Not only do the latest updates add new features, but they resolve several existing issues.

10. Check for faulty cables

You can try connecting your Epson scanner to a different PC and see if it is working properly there. If the scanner doesn’t work with the other PC, then there might a problem with the cable attached to it.

Several hardware issues don’t appear just because of faulty drivers or system files but are also caused if the wire connecting your hardware to the PC is damaged or broken.

Check if the Epson scanner cable is damage-free, and if it is damaged, then you need to buy another cable or replace it.

The above solutions are sufficient to fix the problem of the Epson scan not working on Windows 11.

However, if none of it helped you resolve the issue, then we recommend you contact customer support and take things forward from there. There are chances that the Epson scanner that you have is faulty.

Before you leave, find out what to do whenEpson Easy Photo print is not working. The dedicated tool is preferred by many for the effortless experience it offers.

In the comments section below, let us know which method helped you fix the problem. If another solution did the job for you, feel free to share that with us.

Epson Scan Not Working on Windows 11: How to Fix it#

Why is my scanner not working on Windows 11?#

What can I do if Epson scan is not working on Windows 11?#

1. Restart Shell Hardware Detection service#

2. Update scanner drivers#

3. Reboot your PC#

4. Check the Compatibility mode#

5. Check the status of Windows Image Acquisition service#

6. Repair corrupt system files#

7. Run the troubleshooter#

8. Scan your PC for virus#

9. Check for Windows updates#

10. Check for faulty cables#