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EA Error Code EC 10000 During Log in [Solved]
Using a VPN is the easiest solution
6 min. read
Published onJuly 12, 2024
published onJuly 12, 2024
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Often, while trying to sign in to the EA app on a Windows PC, Mac, or Xbox, you get theEC 10000error code. The error message reads,Something went wrong. There’s a problem with your account, without shedding light on what caused the error in the first place!
Based on the available reports, theEC 10000error code appears due to missing permissions, corrupt app cache, misconfigured DNS settings, or the connection being blocked by your antivirus/firewall.
When faced with the EA sign-in error, verify whether the servers are up and running through a real-time monitoring service likeDowndetector. If everything’s fine here, switch to another network, preferably a mobile hotspot. You may also sign out, log in with another account, log out again and then sign in to the affected account. For a few, even logging in to EA via the Steam account did the trick.
How do I fix the EA error code EC 10000?
1. Use a VPN
One of the easiest solutions that worked for 3 out of 5 users when faced with EA sign-in error codeEC 10000on Windows or Mac was to use aneffective VPN solution. A VPN basically reroutes your connection through a different server, bypassing local issues!
If you are unsure about a paid one, there’s always the option to use atop-rated free VPN. Although, it has a limited feature set and server options.
An excellent choice for this task isEpressVPN. This professional VPN comes with thousands of servers you can choose from and offers excellent connection speed so you won’t run into any issues when playing games on the EA app.
⇒ Get ExpressVPN
2. Run the EA app as an administrator
3. Clear the EA cache via App Recovery
4. Fix DNS issues
4.1 Clear the DNS cache
4.2 Switch to Google’s DNS
In several of the cases I came across, DNS issues were the primary reason for the EA error codeEC 10000. Andflushing the DNS cacheand/or switching DNS addresses fixed things in no time. While I used Google’s public DNS due to its reliability, you can go with thefastest DNS server near youfor better speed!
Also, remember that changing the DNS helps fix theEC 10000error code with EA on Xbox and Mac.
5. Whitelist the EA app in Windows Firewall
When thefirewall is blocking an app, whitelisting it does the trick for most. But in the case of sign-in error codeEC 10000, a few recommend uninstalling the EA app, thendisabling the firewall, and finally reinstalling the app. So, you may try that as well!
6. Restore firewall settings to defaults
Once restoring Windows Defender Firewall to default helps get rid of the EA error codeEC 10000, you may have to reconfigure a few of the earlier settings, especially other apps that were whitelisted.
7. Create an exception for the EA app in your antivirus
While you could just add theEA Launcheras an exclusion, excluding the entire folder ensures that none of the other critical EA processes are blocked by the antivirus. Besides, if you have a third-party antivirus installed on the PC, for instance,BitDefender, you must instead add EA as an exclusion there to get rid of the EA error codeEC 10000on your PC.
Before leaving, discover some quick tips toimprove gaming performance on Windowsand enjoy a superior experience!
Which fix worked for you? Share with our readers in the comments section.
More about the topics:EA Origin,gaming,sign-in issues
Kazim Ali Alvi
Windows Hardware Expert
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.
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Kazim Ali Alvi
Windows Hardware Expert
Kazim is specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
