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9 Easy Tips to Fix Windows Troubleshooter when not Working

Discover how to make any Windows Troubleshooter work again

5 min. read

Updated onApril 11, 2024

updated onApril 11, 2024

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Key notes

Some of our readers have reported that they recently noticed a problem that appears whenever they try to run a troubleshooter.

This issue is common in almost every iteration of Windows, and we have prepared a list of steps that you can follow in order to fix this.

Why is my troubleshooter not working?

File corruption can cause thediagnostics troubleshooting wizard to stop working, therefore it’s recommended to scan your system and repair it.

All troubleshooters are affected by this issue and many reported that theWindows 10/11 Compatibility Troubleshooter isn’t workingfor them either.

Speaking of Windows Troubleshooter, users describe the following issues:

Whatever the variation, the solutions below will help you fix the problem quickly.

How do I fix Windows Troubleshooter?

1. Start Cryptographic Services using Service Manager

This is the most common solution, and it should fix the problem immediately because if theCryptographic Servicesprocess is not running in the background, your troubleshooter won’t work.

Press theWindowsandRkeys simultaneously to launchRunthen typeservices.mscand hitEnteror clickOK.
Scroll down until you findCryptographic Servicesand double-click it in order to set itsStartup typetoAutomatic. Also, clickStartto immediately start this service. ClickOKto save the changes.
Apply the changes and restart your PC. Your problem should be solved now and troubleshooter issues such as the Windows Update Troubleshooter not working should work smoothly.

2. Disable User Account Control temporary

3. Disable any antivirus software

Sometimes your security software is the one preventing the troubleshooter from searching for solutions on Internet (mainly Microsoft KB articles) or from sending the required information to Microsoft servers.

Try to temporarily disable your security software and see if the troubleshooter works now. In some cases, you might have to completely uninstall your antivirus and switch to a different antivirus solution.

Currently, a great antivirus tool you can use isESET HOME Security Essentialbecause it always keeps your device protected against any type of cyberthreats thanks to its high and accurate detection rate.

It also has banking and payment protection that secures your online transactions and a firewall, network inspector, and more to safeguard access to your data, network, and webcam.

⇒Get ESET HOME Security Essential

4. Change your group policy

Keep in mind thatNot configuredis the normal state for these settings. If all three settings are set toNot configured, there’s no need to change them.

5. Run the SFC scan

According to users, you might be able to fix this problem by running the SFC DISM scan. Sometimes your Windows installation can become corrupted, causing theWindows Troubleshooter has stopped workingto appear.

6. Make changes to your registry

If the value data is already set to 23c00, your registry is configured properly and this solution doesn’t apply to you.

7. Create a new user account

Sometimes theWindows Troubleshooter has stopped workingerror message can appear because youruser profile is corrupted. To fix the issue, you need to create a new user account and check if the same issue appears.

Once you create a new user account, switch to it and check if the issue reappears. If the problem doesn’t appear on the new account, it means that your old account is corrupted. Now you need tomove your personal files to the new accountand use it instead of the old one.

If you still have problems with your troubleshooter after applying these solutions, report them in the comment section below, we would love to solve your problem.

9 Easy Tips to Fix Windows Troubleshooter when not Working#

Why is my troubleshooter not working?#

How do I fix Windows Troubleshooter?#

1. Start Cryptographic Services using Service Manager#

2. Disable User Account Control temporary#

3. Disable any antivirus software#

4. Change your group policy#

5. Run the SFC scan#

6. Make changes to your registry#

7. Create a new user account#